Contact us at help@sehatti.com
Not for emergencies
Sehatti supports wellbeing and is not a medical or emergency service. If you or someone else is in danger or in crisis, contact your local emergency services right away.
Crisis resources are also in the app under Community → Safety.
FAQ
Common questions
I didn't receive my sign-in code.
Sehatti signs you in with a 6-digit code sent to your email, so there's no password. Check your spam folder, make sure the email is typed correctly, and request a new code. Codes expire after a few minutes. If it still doesn't arrive, email us.
How do I change my name, photo or language?
Open the Profile tab and tap Edit. Change the language under Profile → Language. Sehatti is available in English, Arabic and Hindi.
How do I book or manage a consultant session?
Go to the Coach tab to choose a consultant and book. Your bookings are under Profile → My Sessions, where you can join a video session or cancel a confirmed session.
How do I use the AI guide, Nour?
In the Coach tab, choose "Chat with Nour" for private text conversations or "Talk to Nour Live" for a live voice session. Nour is an AI guide, not a human or a medical professional. Nour is powered by third-party AI providers, and you'll be asked to agree before your first chat or live session. See our Privacy Policy.
How do I manage or cancel my plan?
Open Profile → Subscription & Billing to see your plan. Paid plans are billed through Stripe. For billing questions or refunds, email help@sehatti.com.
How do I report something in the Community?
Tap the report option on any post or message and choose a reason. Moderators review reports. Read the guidelines in Community → Safety.
How do I delete my account?
In the app: Profile → Delete Account, then enter the code we email you. Deletion is immediate and permanent, and your personal data is removed. You can also email privacy@sehatti.com from the email address on your account. If you joined through your employer, contact your HR administrator.
Is my information private?
We never sell your data, and employers only ever see anonymized engagement trends. Messages and voice you share with Nour are sent to third-party AI providers to create replies. We don't store your voice, and text chats are saved in your account. See our Privacy Policy for details.