This policy explains what information the Sehatti 360 app and services ("Sehatti", "we", "us") collect, how we use it, and the choices you have. Sehatti is operated by Elevate Training FZE LLC, Sharjah, United Arab Emirates.
In short: we never sell your personal information. We use it to run the app, personalize your wellbeing support, and keep the service safe. You can delete your account and data at any time from inside the app.
1. Information we collect
- Account information: name, email address, optional phone number, age, gender, preferred language, profile photo and short bio. Used to create and manage your account, sign you in with an emailed code, and personalize the app.
- Wellbeing information: mood check-ins, onboarding and assessment answers, selected wellbeing areas, program progress and journal entries. Used to personalize your daily support and show your progress.
- Content you create: community posts and chat messages, messages to the AI guide (Nour), and session feedback. Used to provide community and AI features and keep the community safe. Text chats with Nour are stored in your account so you can view past conversations. They are deleted when you delete your account.
- Voice: when you speak with Nour live, your audio is processed in real time to create a response. Sehatti does not store your audio or Nour's spoken responses.
- Photos: a profile picture you choose from your library.
- Bookings and payments: consultant sessions you book, plan status, and payment records (amount, date, payment reference).
- Usage and device information: features you use, device type, operating system, app version and push notification token. Used to run and improve the app and send notifications you allow.
We do not collect your precise location, your contacts or advertising identifiers. The app contains no third-party advertising or tracking.
2. How we use your information
- Provide the app and the features you ask for
- Create personalized recommendations, programs and daily support
- Run text and live conversations with the AI guide and book consultant sessions
- Send notifications and reminders, which you can control in settings
- Keep the platform safe, including moderating the community and handling reports
- Improve the app and our features
- Meet legal and accounting obligations
3. Who we share it with
We do not sell your personal information. We share it only with:
- Service providers that help us run Sehatti under confidentiality obligations — including Amazon Web Services (AWS) for cloud hosting and storage (including Amazon S3), and other providers for services such as email delivery and push notifications
- AI providers: when you chat or speak with Nour, your messages and voice are sent to third-party AI providers, currently OpenAI and xAI, so they can generate responses. We send only what is needed to provide the conversation. Conversations may include information about your wellbeing; we never use it for advertising.
- Stripe, which processes payments for paid plans. Stripe collects your card details; we do not see or store your full card number
- Consultants you choose to book, only as needed for your session
- Authorities, when required by law or to protect someone's safety
- Anyone else only with your explicit consent
Company accounts: if you joined through your employer, your employer sees only anonymized engagement trends, never your personal responses, check-ins, journal or conversations.
Community: posts are anonymous to other members by default. Content you post in shared spaces is visible to other members of that space and to moderators.
4. Security
Data is sent over encrypted connections (HTTPS) and stored on secure cloud infrastructure. Staff access is limited to what is needed to run and support the service. No system is perfectly secure, but we work to protect your information.
5. How long we keep it
We keep your information while your account is active. When you delete your account, your personal data is removed immediately and cannot be recovered. We keep only payment records (amount, date and payment reference) for accounting, and they are no longer linked to you. Text chats with Nour are kept in your account until you delete your account.
6. Your choices and rights
- Access and correction: view and edit your details in Profile → Edit Profile
- Delete your account: in the app, go to Profile → Delete Account and confirm with the code we email you. You can also request deletion by emailing privacy@sehatti.com from the email address on your account. Corporate accounts are managed by the employer through your HR administrator
- Copy of your data: email privacy@sehatti.com and we will respond within 30 days
- Notifications: change them any time in the app or your device settings
- AI consent: the app asks for your agreement before your first chat or live session with Nour. To withdraw it, email privacy@sehatti.com or delete your account.
Depending on where you live, you may have additional rights, such as objecting to or restricting processing. Contact us to use them.
7. Children
Sehatti is for people aged 13 and over. If you are under 18 you need the consent of a parent or guardian. We do not knowingly collect personal information from children under 13. If you think a child has given us information, contact us and we will delete it.
8. Important notice. Sehatti supports wellbeing. It is not a medical service, does not diagnose or treat any condition, and is not a substitute for professional medical or mental health care. It is not for emergencies. If you are in crisis, contact your local emergency services.
9. International transfers
Sehatti operates from the United Arab Emirates, and your information is hosted and processed there. If you access Sehatti from outside the UAE, this means your information is transferred to and handled in the UAE; where applicable, we use appropriate contractual safeguards for this. Conversations with Nour are processed by our AI providers (OpenAI and xAI), which may process this data in countries outside the UAE.
10. Changes to this policy
If we make important changes we will tell you in the app or by email and update the date above.